Shipping policy


Shipping Policy

Order Processing

All orders are processed within 1โ€“3 business days after payment confirmation.

Processing includes order verification, quality control, packaging, and shipment preparation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Delivery Times

Estimated delivery times are as follows:

Region Estimated Delivery Time
United States 7โ€“15 business days
Canada 7โ€“15 business days
United Kingdom 5โ€“10 business days
Central & Western Europe 5โ€“12 business days
Northern Europe 10โ€“18 business days
Eastern Europe & Islands 10โ€“22 business days
Australia & New Zealand 12โ€“22 business days
Rest of World 10โ€“25 business days

Total estimated delivery time = Processing Time + Shipping Time

Please note that delivery times are estimates only and may vary due to customs procedures, carrier delays, weather conditions, peak seasons, or other circumstances beyond our control.

Shipping Coverage

Icoball currently ships to:

  • United States
  • Canada
  • European Economic Area (EEA)
  • United Kingdom
  • Australia & New Zealand
  • Selected international destinations

Fulfillment locations and shipping carriers may vary depending on product availability and destination country.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You may track your order directly through the carrier's website or using the tracking information provided in your confirmation email.

Please allow up to 72 hours for tracking information to become active after shipment.

Shipping Costs

We offer FREE Standard Shipping on eligible orders.

Any applicable shipping costs will be clearly displayed during checkout before payment is completed.

No additional shipping or handling fees will be charged after checkout unless otherwise stated.

Customs, VAT, and Import Duties

Orders within the European Union (EU)

VAT and applicable taxes are handled in accordance with local regulations and may be included at checkout when required.

Orders outside the European Union

Import duties, customs fees, VAT, and other local taxes may apply depending on the regulations of the destination country.

These charges, when applicable, are the responsibility of the customer.

Failed Deliveries and Returned Packages

If delivery cannot be completed due to customer-related issues, including but not limited to:

  • Incorrect or incomplete shipping address;
  • Failure to collect the package;
  • Refusal to accept delivery;

the carrier may attempt redelivery or provide collection instructions.

If a package is returned to us due to any of the reasons above, Icoball reserves the right to charge additional shipping fees for reshipment.

Lost, Delayed, or Damaged Orders

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at:

support@icoball.store

Our customer support team will investigate the matter with the shipping carrier and work to provide an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.

Address Changes

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.

Address changes may only be possible before an order has been processed and shipped.

Once an order has been dispatched, we cannot guarantee that shipping information can be modified.

Important Notice

Icoball is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections or clearance procedures;
  • Carrier disruptions;
  • Weather events;
  • Natural disasters;
  • Government actions;
  • Labor disputes;
  • Force majeure events.

Contact Information

Icoball
Website: https://icoball.store
Email: support@icoball.store