Refund policy

Return & Refund Policy

At Icoball, we strive to provide high-quality products and an excellent shopping experience. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

Return Period

You may request a return within 30 days from the date your order is delivered.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition
  • All original tags must remain attached
  • Items must be returned in their original packaging
  • A valid proof of purchase is required

To initiate a return, please contact us at:

support@icoball.store

Returns sent without prior authorization will not be accepted.

European Union โ€” Right of Withdrawal

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise this right:

  • You must notify us at support@icoball.store within 14 days of delivery
  • After notification, you have an additional 14 days to return the item

Refunds under the right of withdrawal will be processed in accordance with applicable European consumer protection laws.

Return Shipping Costs

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.

However, if the item received is defective, damaged, or incorrect, Icoball will cover the return shipping costs and provide an appropriate resolution.

Damaged or Incorrect Items

Customers should inspect their order immediately upon delivery.

If an item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery at:

support@icoball.store

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will evaluate the issue and, where applicable, offer a replacement, partial refund, or full refund.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Final sale items
  • Personalized or custom-made products
  • Items that have been used, worn, washed, or altered

Refund Process

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method within 10 business days
  • Processing times may vary depending on your bank or payment provider

If more than 15 business days have passed since your refund was approved, please contact us at:

support@icoball.store

Compliance and Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws, including those provided under European Union regulations.

Policy Enforcement

Icoball reserves the right to refuse returns that do not meet the conditions outlined in this policy or that show signs of misuse, fraud, or abuse.

Contact Information

Icoball
Email: support@icoball.store
Website: https://icoball.store