Política de privacidad

Privacy Policy

1. Introduction

At Icoball, we are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Data Controller

Personal data is collected and processed by:

Icoball
Email: support@icoball.store
Website: https://icoball.store

3. Data We Collect

When you use our website, we may collect the following information:

  • First and last name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely via trusted providers such as Shopify, Stripe, PayPal, and other payment processors)
  • Order history
  • Device and browser information
  • Browsing data, including cookies, pages visited, and interaction data

4. Purpose of Data Collection

Your data is used to:

  • Process and deliver your orders
  • Send transactional emails, including order confirmations and shipping updates
  • Provide customer support
  • Send promotional communications (only where permitted by law or with your consent)
  • Improve our website performance and user experience
  • Analyze website traffic and marketing performance
  • Prevent fraud and ensure security
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

In accordance with the GDPR, we process your personal data based on:

  • Contractual necessity (order processing and fulfillment)
  • Consent (marketing communications and cookies)
  • Legal obligations (accounting, taxation, and regulatory compliance)
  • Legitimate interests (fraud prevention, security, analytics, and service improvement)

6. Data Recipients

Your personal data may be shared with:

  • Our internal team and authorized personnel
  • Payment processors and financial institutions
  • Shipping carriers and logistics partners
  • Service providers and business partners, including Shopify, payment gateways, email marketing providers, analytics providers, and advertising platforms

Icoball does not sell, rent, or trade your personal data to third parties.

7. Data Retention Period

We retain your data only for as long as necessary to fulfill the purposes described in this policy:

  • Customer account and order data: up to 5 years after the last interaction
  • Accounting and financial records: up to 10 years, as required by law
  • Marketing consent records: until consent is withdrawn
  • Cookies: up to 13 months, depending on the cookie type

8. Your Rights

Under applicable data protection laws, including the GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data ("right to be forgotten")
  • Request restriction of processing
  • Object to data processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, please contact us at:

support@icoball.store

We may request proof of identity before processing your request.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality, including shopping cart and checkout features
  • Analyze website traffic and user behavior through analytics tools
  • Measure advertising performance and conversions
  • Deliver personalized advertising through platforms such as Meta, Google, and similar advertising providers

You can manage or withdraw your cookie preferences at any time through our cookie consent banner or your browser settings.

10. Data Security

Icoball implements appropriate technical and organizational security measures to protect your personal data, including:

  • SSL encryption
  • Secure hosting environments
  • Restricted access to personal information
  • Fraud detection and monitoring systems
  • Secure payment processing through certified providers

However, no method of transmission over the internet can be guaranteed to be completely secure.

11. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

In such cases, Icoball ensures that appropriate safeguards are implemented, including the use of Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized transfer mechanisms.

12. Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

13. Policy Updates

Icoball reserves the right to update this Privacy Policy at any time to reflect legal, technical, operational, or business changes.

The most current version of this Privacy Policy will always be available on this page.

Last updated: July 2026

Contact Information

Icoball
Website: https://icoball.store
Email: support@icoball.store